Hero forge same named characters

Did a video but overall my daughter made an update to her Hero Forge character and purchased via another digital credit. She however kept the same name and therefore although in Hero Forge display you can see the difference in character but when you drag it onto the map it is using the old character feature which I presume is based on some sort of residue of the namespace as opposed to a unique identifier being within a location. https://photos.app.goo.gl/eraGDPCzVtUWx2MM7