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Can't access backer stuff

So I just redeemed some stuff I got when I backed this program, back when it was called Arcana, and I can't seem to access it. Is this a glitch, or a lack of intuitive design?

Zach posted 3 months ago

Discussion

  • Eric McIntire
    3 months ago

    Hey Zach!  I responded to your email. Please check your spam and trash for my reply if it's not in your inbox. 

    Zach
    3 months ago

    @Eric McIntire  It's not there, but no worries, I found the things. Turns out I just needed to fumble through the app before finding my purchases. There's so much awesome potential here, I just hope the UI gets an uplift. Also, rotating on the PC version might be tied to the Q and E keys, or even the R key, or something in addition to the mouse and drag method.

    Eric McIntire
    3 months ago

    @Zach  Glad you got it figured out and thanks for the feedback!  The UI is getting an overhaul, keep an eye out for it in the near future.  Also please join the discord and check out some of the maps the community has created!  https://discord.gg/mirrorscape

    Zach
    3 months ago

    @Eric McIntire  I hope it does. I love the concept of this program, hell, the only reason I didn't pledge more was because software Kickstarters have been the most unreliable I've dealt with, at least compared to the board game and TTRPG stuff I normally back. So much potential, I suspect if this is implemented right, I'll melt the brains of my in-person group. ^.^  My only other concern is that the prices for some of these sets are rather steep for digital content, especially if a crashing server farm could render them obsolete. Are you taking any measures to avoid that? Or is that already a thing and I'm just technologically illiterate about those features? :-P

    Eric McIntire
    3 months ago

    @Zach  Melting brains is our #1 priority!  And 100% agree about the digital kickstarters not following through.  I'm new to Kickstarter in general and couldn't believe that projects could literally just say "sorry, we ran out of money and couldn't finish what you paid for" and that was just... okay?   Unbelievable.   We understand the concerns about prices.  We have to come to agreements with our partners since they get paid as well.  That being said we DO offer discounts on ARC prices from time to time and also discount packs pretty deeply from time to time.  Our pricing was meant to feel like a great value vs the physical twins that they represent.  So buying 1 floor piece for $1 would be the same as buying an infinite number of physical floor pieces of that same style.  But we do recognize that compared to other digital offerings, it might feel expensive and are always working to improve that experience for our users.  I'll have to get back to you about the server farms.  It's a great question and I'll make sure we get a solid answer for you!  

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